We understand that some insects, particularly micro-moths, can be challenging to tell apart or identify to the untrained eye. To combat this, we offer a pre-sales identification service to help customers confirm that the product selected is suitable for the application. Our free ‘limited’ service will be able to verify if you have an insect that is a known common pest species within the UK and before having to commit to purchasing a specific control kit.
With other 27,000 types of insects in the UK, we cannot guarantee a total insect identification service, however, as keen entomologists, we will certainly try our hardest to help, and we aim to respond within 24 hours, Monday to Friday. In certain circumstances may need to discuss identification with third parties, which may take slightly longer.
We ask that all customers send us precise images of the insect, as closeup as possible, in its original shape showing the top half of the insect only, as this will help with faster identification. We appreciate that it can be hard to take closeup photos of photos of the insect; however, identification can be challenging otherwise, especially with blurry images.
We also ask that you provide any additional information such as where the insect is found (i.e. kitchen, bathroom and attic), approx numbers within the various locations and how long the problem has been around, as this will help immensely with identification and a possible control solution.
Before requesting a moth identification service, please see a list of common pest moths in the UK, as your moth may be found here.