Contact Us

If you require further information on your order or require any additional information before you undertake a purchase please do not hesitate in contacting us and we will help with your query as quickly as possible. Our standard weekday customer service hours are 10am to 4pm.

Before you contact us please see our FAQ’s which contain a wealth of information and may answer your query.

All orders received before 3pm Monday – Friday are shipped the same-day using either Royal Mail 1st Class or Tracked 48. Tracking reference numbers are uploaded into the order on your account page.

Warehouse collections – We offer a trade counter and collection service from our warehouse in Newhaven. We do not accept card payments so please contact us to make a purchase for collection.

Amazon, OnBuy and eBay customers: 

If you have a query regarding an order placed through third party websites please use the customer messaging service in the website used. 

We do not have control of shipments ordered and sent directly from Amazon. Please create a case in Amazon to query any delivery issues. We will endeavour to help as required but we are unable to query personal or account specific issues as we do not have access.